Complaints Escalation Procedure Notice

Humble Pranams to our Online Community. The Sri Raam Bhajana Mandiram (SRBM) is a South African Hindu based Non-Profit Organisation, established on 14 February 1999.

We want to take our members and those in the community and “move” them from their current position or circumstances to a better place.

 Regardless of where they are in life (financially, professionally, emotionally, etc.), we want to move them to an improved situation.

As a registered Non-Profit Organisation, we are expected to follow certain rules and regulations set forth in legislative acts.

It is good governance for every organisation to have contractual agreements with their online community. However, at Sri Raam Bhajana Mandiram we believe that it’s more important for our online community to understand, first and foremost, our underlying philosophy, which is that we are here, and that this organisation exists, for the purpose of impacting people for eternity. This is our ultimate goal.

By visiting or engaging with us, either by use of our website, email, social accounts, telephone, etc you agree to be bound by all our Terms, Conditions and Policies set forth.

 

Complaints Escalation Procedure Notice

At Sri Raam Bhajana Mandiram, we are committed to resolving your issues and concerns as quickly and efficiently as possible. Please take a few moments to communicate how we have failed to meet your expectations either by using the online form below or by emailing us at info@srbm.co.za.

 

What We Will Do

On receipt of your complaint our Public Relations Officer will thoroughly investigate any issues raised and propose a course of action for resolution. You should expect to receive a response to your query within seven business days of us receiving your correspondence. It may also be necessary for us to contact you during the course of the investigation.